Will & Walt S.A.S is not a multinational, but a small team.

The fact that we’re a small team is a strength: we have a privileged relationship with our customers: you’ll have the same people to talk to when you make enquiries (by e-mail or telephone), when you place your order and right through to delivery. And if necessary, we’ll always be there for after-sales service or any questions you may have about your purchase.

We are committed to satisfying all your requirements, adapting to your specific needs.

We do our best to process your order as quickly as possible.

Preamble

These terms and conditions of sale apply automatically to all product orders placed with SAS Will & Walt by companies, works councils, administrations, local authorities, associations and private individuals, hereinafter referred to as “the Customer”.

Product presentation

At Will & Walt, we design our products using solid wood, resulting in high-quality products that are robust, durable and, above all, unique.

The rendering of our desks therefore depends on the wood used….. each plank is unique, each knot is unique.

Consequently, all photographs of the products presented are not contractual and are given for information only. Will & Walt S.A.S. cannot be held responsible for any difference in the perception of shapes and colors between the photographs or graphics presented and the products. All the characteristics of each product are available on our website Willandwalt.com.

How to order

All orders placed with the company by e-mail or post must be confirmed in writing by post or e-mail in the following form:

– or an order form on the customer’s letterhead, bearing the buyer’s signature and company stamp (for professionals) if applicable, and including, without modification, the characteristics of the offer and in particular the reference of the item ordered, the quantity required, the price accepted, the delivery and transport costs and, if applicable, the reference of the quotation sent by SAS Will & Walt.

– or the Purchase Order or Quotation from SAS Will & Walt, sent unaltered with the buyer’s signature and company stamp (for professionals) if applicable.

For professionals, any order placed by the Customer and accepted by SAS Will & Walt is considered firm and definitive. By signing the quotation or order form, the customer declares that he has read and accepted these terms and conditions in full and without reservation, and waives the right to invoke his own. Once the buyer has validated his/her order, he/she is considered to have accepted, with full knowledge of the facts and without reservation, the products, prices and quantities offered for sale and ordered.

For private individuals, and in accordance with article L 221-18 of the French Consumer Code, “the consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following canvassing by telephone or off-premises, without having to give reasons for his decision or bear costs other than those provided for in articles L. 221-23 to L. 221-25.
The period referred to in the first paragraph runs from the day :
1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4;
2° On receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, in the case of contracts for the sale of goods. For off-premises contracts, the consumer can exercise his right of withdrawal from the moment the contract is concluded”.

For both private and professional customers, the order process must be followed via the Internet:

first create an account,
then select items and transfer them to the shopping cart.
Before validating the basket, you have read and accepted the general terms and conditions of sale.
And finally, you can pay for your order directly on the site via the Woocommerce app.

Order cancellation

For Professionals, any cancellation of an order must first be authorized by SAS Will & Walt, and must be made by registered letter. All costs incurred by SAS Will & Walt up to the date of receipt of the cancellation request will be invoiced, less any deposit already paid, which cannot be reimbursed.

Regardless of the confirmed delivery date, it is not possible to cancel an order that has already entered the production process.

For private customers;

The 14-day right of withdrawal under article L221-18 and following of the French Consumer Code applies, with the cost of return delivery borne by the customer.

personalized products or products made to the specifications requested by the Buyer will not be taken back.

Prices / Rates

Unless otherwise stated, product prices are quoted in Euros, exclusive of tax. VAT is shown on the website and on quotations for private customers. Shipping costs are indicated on the order form. Any customs and transport charges will be borne by the customer.

The prices of the products offered on SAS Will & Walt order forms and the present General Terms and Conditions of Sale are subject to change without notice in the event of changes in the legal, economic or industrial environment, particularly in the event of changes in legislation, currency fluctuations, variations in the price of raw materials, labor costs or transport rates.

The applicable price is that in force on the date of the order at SAS Will & Walt. SAS Will & Walt only supplies quality products, but reserves the right to remove an item or suspend delivery if the manufacturer’s guarantees are not sufficient. In this case, an exchange between the customer and the company may be held within two weeks of informing the customer, to determine the choice desired by the customer (cancellation, refund, choice of another product or increased delivery time while waiting for a quality product).

For professionals, these modifications, suspensions or deletions are made in order to better serve customers, and will not give rise to any form of compensation.

CUSTOMS

When you order products from WILL AND WALT for delivery outside the European Union, you may be subject to import duties and taxes, which are collected when the package reaches its destination. You will be responsible for any additional customs clearance costs; we have no control over these costs. Customs policies vary widely from country to country, so you should contact your local customs office for more information. In addition, please note that when you place an order with WILL AND WALT, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the products. Protecting your privacy is important to us, and we draw the attention of our international customers to the fact that cross-border deliveries may be opened and inspected by customs authorities.

Terms of payment

Orders validated by the customer are payable in cash before delivery, at the time of order, by cheque, bank transfer or cash, unless otherwise stipulated by SAS Will & Walt. Any sum paid by the purchaser at the time of the order constitutes a deposit on the sale price definitively due by the purchaser. The company’s bank details will be indicated on the quotation and invoice.

All online payments will be made by credit card or bank transfer.

For professionals: cash payment will be made before delivery and a deposit will be paid when the order is placed.

For all internet purchases for individuals and professionals, orders are payable in cash at the time of booking.

SAS Will & Walt reserves the right to suspend any order or delivery, whatever the nature and level of execution, in the event of non-payment by the due date of any sum owed by the purchaser or in the event of exceeding the outstanding amount granted to the purchaser.

The amount of the outstanding balance will become immediately due and payable by operation of law, no more than 8 days after the sending of an unsuccessful formal notice, without it being necessary to institute legal proceedings. Failure to pay on time will result in suspension of supplies.

If payment is not settled within 8 days of the suspension of supplies, the case will be referred to the legal department.

No rebates, discounts or discounts will be applied.

For professionals: late payment penalties equal to 3 times the legal interest rate and

the fixed indemnity for collection of 40 euros in accordance with articles L441-10 II and D 441-5 of the French Commercial Code will be applied.

In the case of professionals, any collection by contentious means shall automatically entail the payment by the purchaser of a penalty of 15% of the amount of unpaid invoices on their due date, with a minimum of €50, without prejudice to any claims that may be made under article 700 of the N.C.P.C. (French Code of Civil Procedure).

For professionals only: Retention of title clause

SAS Will & Walt expressly reserves ownership of the goods until full payment of the price and interest due. Notwithstanding the present retention of title, the purchaser shall bear the risk of loss or destruction and of any damage to or caused by the goods from the time of dispatch. He also becomes liable in the event of total or partial loss, theft or destruction for any reason whatsoever. In the event of seizure of these goods and accessories by third parties, the purchaser is obliged to inform the seller immediately.

Terms of delivery

Delivery times are stipulated on the quotation and invoice. If the delay exceeds twice the initial deadline, the business customer may cancel the order without prejudice. In any event, no compensation will be paid in excess of the contract amount.

The delivery times indicated on our quotations imply that the customer has supplied all the elements required for marking the items prior to placing the order. These elements must be usable without modification. Should this not be the case, SAS Will & Walt reserves the right to modify the delivery date accordingly. Delays in delivery do not justify cancellation of the order, rejection of the goods or payment of damages. The goods are delivered to the address indicated at the time of the order, in accordance with the delivery method chosen by the Customer or, failing that, by SAS Will & Walt. The choice of carrier is at the initiative of SAS Will & Walt. In the event of damage, loss or delay in the delivery of goods, it is the responsibility of the consignee to exercise recourse against the carrier and to make the usual reservations to preserve this recourse. The sales contract will be cancelled in the event of total or partial inability of SAS Will & Walt to ensure delivery under the conditions stipulated, due to the occurrence of a case of force majeure, insufficient stock, a delay in the delivery of its raw materials or faulty delivery by one of its suppliers. In this case, the purchaser may not demand delivery of the order on the scheduled date, nor compensation of any kind from SAS Will & Walt.

2-year warranty

Flipboard is designed to increase your life expectancy, so our mission is to design durable, sturdy products to accompany you in your daily life for as long as possible. Made from 100% French wood from sustainably managed forests, our products are manufactured in our workshops in France using traditional cabinet-making methods. Each desk is hand-finished and subjected to rigorous quality control. Aware of the quality of our products, we guarantee all our products for 2 years against any manufacturing defect.

In the event of a claim

Warranties - Hidden defects

For private individuals: you benefit from the legal guarantee of conformity under the terms of articles L.217-4 et seq. of the French Consumer Code and the guarantee against hidden defects under the terms of articles 1641 et seq. of the French Civil Code.

You have a period of two years from the date of delivery of the product to obtain implementation of the legal guarantee of conformity in the event of a defect in conformity. During this period, you are only required to establish the existence of the lack of conformity and not the date of its appearance.

Where the product sales contract provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service for the entire period of supply. During this period, you are only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance. For these goods, the legal warranty of conformity obliges the professional to provide all updates necessary to maintain the conformity of the good.

You have the right to choose between repair or replacement of the product within thirty days of your request, free of charge and without major inconvenience to you.

If you ask for the product to be repaired, but are obliged to replace it, the legal warranty of conformity is renewed for a period of two years from the date of replacement.

You can obtain a reduction in the purchase price by keeping the product or terminate the contract by obtaining a full refund against return of the product, if :

(i) The professional seller refuses to repair or replace the product;

(ii) The product is repaired or replaced after a period of thirty days;

(iii) The repair or replacement of the product causes a major inconvenience to you, in particular if you definitively bear the costs of taking back or removing the non-conforming product, or if you bear the costs of installing the repaired or replacement product;

(iv) Product non-conformity persists despite Seller’s unsuccessful attempt to bring it into conformity.

You are also entitled to a reduction in the price of the product or to rescission of the contract if the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. You are then not obliged to request repair or replacement of the product beforehand.

You are not entitled to rescind the sale if the lack of conformity is minor.

Any period during which the product is immobilized for repair or replacement suspends the remaining warranty period until delivery of the repaired product.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).

You are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the customer to a price reduction if the product is kept, or to a full refund on return of the product.

We are committed to taking all the care customary in the profession to implement the service offered to the customer. Nevertheless, we shall not be held liable for any delay or failure to meet our contractual obligations if the delay or failure is due to a cause beyond our control: fortuitous event or force majeure as defined by applicable law.

We shall not be held liable for any delay due to the publisher or supplier being out of stock. Furthermore, we shall not be held liable in the event of minor differences between the photos presenting the items and the texts displayed on the WILL AND WALT.com website and the products delivered.

We do everything in our power to provide the services described in these General Terms and Conditions of Sale. We are liable for any direct and foreseeable damage at the time of the use of the Website or the conclusion of the sales contract between us and you. In our dealings with professionals, we shall not be liable for any loss of profit, loss of business, loss of data or loss of revenue or any other indirect damage or damage which was not foreseeable at the time of use of the Website or the conclusion of the sales contract between us and you.

The above limitation of liability shall not apply in the event of fraud or gross negligence on our part, in the event of personal injury or liability for defective products, in the event of eviction and in the event of non-conformity (including latent defects).

Personal data protection

The information requested by WILL AND WALT is essential for the management of the Buyer’s order (processing and delivery of orders, preparation of invoices). Failure to do so may impair or prevent the supply of the service or product requested by the Buyer. WILL AND WALT ensures its confidentiality and security in compliance with the requirements of General Regulation No. 2016/679 for data protection (“RGPD”) of April 27, 2016.

Depending on the selection made by the Buyer when creating or modifying his/her account, he/she may receive information and commercial offers from WILL AND WALT and other companies. The Buyer may at any time decide not to receive such information and commercial offers from WILL AND WALT, either by modifying his selection on the Site in the “Your Account” section, or by specifying his request by e-mail via the contact form on the Site.

The Buyer’s information, which may contain personal data, may be transmitted to WILL AND WALT’s service providers and partners for the purposes of payment of orders, routing of orders, security of the Site, compliance with legal and regulatory obligations, and improvement and personalization of the services offered to the Buyer on the Site. To find out more, please consult our page dedicated to cookies.

WILL AND WALT processes the telephone numbers of Buyers exclusively for the purposes of tracking or returning orders. Pursuant to Article L. 223-2 of the French Consumer Code, which applies even if a professional does not approach the numbers collected, WILL AND WALT informs you of your right to register on the opposition list to telephone canvassing, on the website www.bloctel.gouv.fr. Registration is free and valid for three years. In any case, WILL AND WALT does not use your telephone number for prospecting or canvassing.

Withdrawal form Art. R.121-1 of the French Consumer Code

Please complete and return this form to emaill arno@willandwalt.com only if you wish to withdraw from the contract).

For the attention of [insert name, geographical address and, where available, fax number and e-mail address] :

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Ordered received on :

Name of consumer(s): ……………………………………………………………………..Address of consumer(s)………………………………………………………. :

Signature of consumer(s) (only in the case of notification of this form on paper) :

Date :

Dispute resolution

In the event of a dispute concerning the execution of the sales contract, the company will propose to the consumer to reach an agreement without the intervention of a judge and will call upon a mediator.

These general terms and conditions of sale between SAS Will & Walt and the customer are governed by French law. If no agreement can be reached on the dispute, only the Tribunal de Commerce (Commercial Court) or Tribunal de Grande d’instance (High Court) of the location of the company’s registered office has jurisdiction.

Quotation number :

Name and position of signatory :